Refund Policy

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Effective Date: July 29, 2025

 

At MamaByrd Nanny Placements LLC, we strive to provide high-quality nanny placement services. Please read our refund policy carefully before using our services.

 

1. Placement Fees and Retainer

• To begin the placement process, a retainer fee is collected. This retainer is a partial payment and will be applied toward your total placement fee.

• The remaining balance of the placement fee is due before or upon delivery of nanny contact information.

 

2. Refund Eligibility

• Placement fees, including the retainer, are generally non-refundable once the nanny’s contact information is provided to the family.

• We do not guarantee employment, job performance, or compatibility between families and nannies.

 

3. Cancellation and Refund Requests

• If you wish to cancel a placement before receiving nanny contact information, please contact us immediately.

• Refunds for cancellations made prior to contact will be considered on a case-by-case basis, and your retainer may be refundable in this scenario.

• Refund requests must be submitted in writing via email to mamabyrd.nannyplacementsllc@gmail.com within 7 calendar days of receiving the nanny’s contact details.

 

4. Exceptions

• In rare cases where we fail to provide any qualified nanny candidates as agreed, a partial refund may be offered at our discretion.

• No refunds will be issued for dissatisfaction with a nanny’s performance or employment outcome after contact information has been provided.

 

5. How Refunds Are Processed

• Approved refunds will be returned via the original payment method within 14 business days.

• We reserve the right to deduct any administrative fees from refund amounts.

 

6. Contact Us

 

For questions regarding this Refund Policy or to request a refund, please contact us at:

• Email: mamabyrd.nannyplacementsllc@gmail.com

• Phone: (970) 599-1864